Privacy Policy
Insight AgroTech ("we", "our", "us") operates Insight CRM and related WhatsApp business messaging workflows. This policy explains how we collect, use, share, and protect information when customers or business users interact with us.
Business details
Legal entity name: Insight AgroTech
Data controller: Insight AgroTech
Registered address: Block G07, Pream Prakash Plaza, Near main railway station,
Wardha - 442001, Maharashtra, India
1. Information we collect
- Contact details such as name, phone number, email address, and business address.
- Conversation data exchanged through WhatsApp and other supported channels.
- Operational records such as lead status, follow-up history, tasks, and deal records.
- Technical metadata required for security, troubleshooting, and service monitoring.
2. How we use information
- To respond to inquiries and provide customer support.
- To manage leads, customers, deals, follow-ups, and service requests.
- To send approved WhatsApp business communications and updates.
- To maintain security, prevent abuse, and meet legal obligations.
3. Legal basis and consent
We process personal information based on legitimate business interests, contract performance, legal requirements, or consent where required by applicable law.
4. Data sharing
We do not sell personal information. We may share data only with trusted service providers and platforms needed to operate our services, including Meta/WhatsApp, hosting providers, and approved integration partners, subject to contractual and security safeguards.
5. Data retention
We retain information only as long as needed for business operations, compliance, dispute resolution, and audit requirements, after which data is deleted or anonymized.
6. Security
We apply reasonable technical and organizational controls to protect data from unauthorized access, loss, misuse, or alteration.
7. Your rights
Depending on your jurisdiction, you may request access, correction, deletion, portability, or restriction of your personal information, or object to certain processing.
8. International transfers
Where data is processed across regions, we use appropriate safeguards in line with applicable data protection laws.
9. Third-party services
Our services may integrate with third-party platforms. Their independent terms and privacy policies also apply to data processed on those platforms.
10. Policy updates
We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised effective date.
11. Privacy contact
For privacy-related questions, data subject requests, or grievance reporting, contact Insight AgroTech at support@insightagrotech.com.