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Data Usage Policy

Effective date: 22 August 2026 · Applies to WhatsApp Business messaging operated by Insight AgroTech

This policy explains exactly what data Insight AgroTech collects through WhatsApp business messaging, why we collect it, how long we keep it, who it is shared with, and how you can have it deleted. It supplements our Privacy Policy and Terms & Conditions.

1. Business details

Legal entity: Insight AgroTech
Data controller: Insight AgroTech
Registered address: Block G07, Pream Prakash Plaza, Near main railway station, Wardha - 442001, Maharashtra, India
Email: info@insightagrotech.com · support@insightagrotech.com
Phone: +91 88569 27569 (Sales) · +91 88579 50944 (Sales) · +91 79729 84279 (Support)

2. What message data we collect

  • Your WhatsApp phone number and WhatsApp profile display name.
  • The content of messages you send to us and that we send to you.
  • Media you send or receive through the conversation (images, documents).
  • Message metadata: timestamps, direction, and delivery/read status returned by the WhatsApp Cloud API.
  • Order, enquiry, and support details you choose to share in the conversation.

3. Why we use it

We use WhatsApp message data for these purposes only:

  • Responding to sales enquiries and product questions.
  • Sending order, dispatch, and service updates you have asked for.
  • Providing after-sales and spare-parts support.
  • Maintaining an internal record of the conversation so any member of our team can continue it.

We do not sell your data. We do not share it with advertisers, and we do not use your messages to build advertising or marketing profiles.

4. Consent, opt-in and opt-out

  • We message you only after you have contacted us, purchased from us, or otherwise opted in.
  • Outside a 24-hour window following your most recent message, we may only send pre-approved message templates; free-form replies are sent only inside that window.
  • You may opt out at any time by replying STOP, or by emailing support@insightagrotech.com. We will stop sending you non-essential messages.

5. Storage and retention

  • Message records and attachments are stored on servers controlled by Insight AgroTech.
  • We retain conversation records for as long as needed to support your orders and to meet legal, tax, and audit obligations, after which they are deleted or anonymised.
  • Attachments are validated for type and size before being stored.

6. Who we share it with

We share data only with service providers required to deliver the service:

  • Meta Platforms (WhatsApp Business Cloud API) — message transport and delivery.
  • Zoho Books — invoicing and accounting records for confirmed orders.

These providers process data under their own terms and privacy policies. We may also disclose data where required by law.

7. How we protect it

  • All access is over HTTPS.
  • Access is restricted by role, and each sales executive can see only the customers and conversations assigned to them.
  • Two-factor authentication is mandatory for every internal user account.
  • Sign-in attempts are rate-limited and locked out after repeated failures.
  • Changes to record ownership and access are written to an audit log.

8. Your rights, and how to request deletion of your data

You may request access to, correction of, or deletion of the message data we hold about you, and you may withdraw consent to further messaging, at any time. To request deletion of your data, follow these steps:

  1. Email us at support@insightagrotech.com with the subject line "Data Deletion Request". You can send this from any email address — it does not have to be one we already have on file.
  2. Tell us who you are in the email body: the WhatsApp phone number (with country code) you have been messaging us from, and, if you have them, your name and any email address you've used with us — this is how we locate your records.
  3. We acknowledge your request within 2 business days by reply email, confirming receipt and giving you a reference number for tracking.
  4. We complete the deletion within 30 days of acknowledgement, removing your WhatsApp conversation history, message content, and any attachments (images/documents) from our systems.
  5. We confirm completion by replying to the same email thread/reference number once the deletion is done.

Some records cannot be deleted immediately if we are legally required to keep them — for example, invoices and order records needed for tax, accounting, or legal compliance (see §5 Storage and retention). In that case we anonymise or restrict those records instead of deleting them outright, and we tell you which records are affected and why in our acknowledgement.

Requesting deletion is different from opting out of messages: replying STOP (see §4) only stops future messages — it does not delete your existing data. Use the steps above to request full deletion of your data.

9. Children

Our services are intended for business and agricultural customers and are not directed at children.

10. Changes to this policy

We may update this policy. Material changes will be posted on this page with a revised effective date.

11. Grievance contact

For any data protection question, request, or complaint, contact Insight AgroTech at support@insightagrotech.com.